Privacy Policy

1. Information We Collect

We collect information in the following ways:

Information you provide:

• Account information (name, email address, password)
• Profile data (username, avatar, preferences)
• Check-in responses, journal entries, and self-assessments
• Voice recordings and transcriptions
• Messages, documents, and other content you create
• Payment information (processed securely by Stripe)

Information collected automatically:

• Usage data (features used, session duration, interactions)
• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Generate personalized insights, scores, and recommendations
• Process AI-powered features (analysis, coaching, content generation)
• Process payments and manage subscriptions
• Send transactional notifications and service updates
• Detect and prevent fraud, abuse, and security threats
• Analyze usage patterns to improve the user experience

3. Data Storage & Security

Your data is stored securely using industry-standard practices:

• Data is encrypted in transit (TLS 1.2+) and at rest
• Database infrastructure is hosted by Supabase with row-level security
• Access to production systems is restricted and audited
• We perform regular security reviews and vulnerability assessments

While we implement robust security measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services

We use the following third-party services to operate K0RE.AI:

• Supabase — Database, authentication, and file storage
• Stripe — Payment processing (we never store your full card details)
• OpenAI / Anthropic / Google — AI model providers for generating insights and content
• Vercel — Application hosting and deployment

Each third-party service has its own privacy policy governing data handling. We only share the minimum data necessary for each service to function.

5. Cookies

We use essential cookies to maintain your authentication session and remember your preferences. We do not use third-party tracking cookies or advertising cookies. You can disable cookies in your browser settings, though this may affect Service functionality.

6. Your Rights

You have the right to:

• Access — Request a copy of your personal data
• Export — Download your data in a portable format via your Profile settings
• Correct — Update inaccurate or incomplete information
• Delete — Request deletion of your account and associated data
• Withdraw Consent — Opt out of non-essential data processing

To exercise these rights, contact us at privacy@kore.ai or use the data export and account deletion features in your account settings.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

8. AI & Data Processing

When you use AI-powered features, your prompts and relevant context are sent to third-party AI providers for processing. We take the following precautions:

• We do not use your data to train third-party AI models
• AI providers process data under strict data processing agreements
• We minimize the personal data included in AI requests

9. Children's Privacy

K0RE.AI is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at privacy@kore.ai.